Frequently asked question


How to pay?

  1. Place order from our site > Select “Email Payment” on checkout.
  2. Check your Email / Junk Mail and look forPayment Order for [Order Number].
  3. Reply to that email to get your payment info.
  4. Follow the steps on the payment info provided by us to pay online. Learn more on Payment Method

Do I get tracking for my order?

Yes, your tracking code will be provided once we ship out your parcel. It usually takes 6 – 10  days to process your order excluding payment processing time. The average shipping time for FREE shipping is 20 – 30 days, Express shipping 6 – 11 days.

Learn more on Shipping & Return policy.


How are shipping costs calculated?

Shipping costs are calculated based on shipping method (air, sea or land) and product weight / volume. Different countries have different rates, we charge a flat rate of $15 to $40 for express shipping.


How long does it take to ship out my item?

We have a Payment processing time depending on payment method + Order processing time of 6 – 10 days.


What if my order lost in transit?

We will investigate with the courier company and pay responsibility to reship your order without any extra charge. Please reply on your shipment email if your order is lost in transit.


What if my order being seized by local custom?

We will always advise and use the best method to ship your item to avoid being taxed or seized by local custom, some times we need to ship without a shoe box to lower the risk in some strict country such as Germany, Italy and France.

In the case of being seized by custom, we will only reship it again if you comply with our shipping suggestions and method.


    How do I pick the right size?

    Different items has different size chart as they are from different brands. It is advisable to refer the size chart to pick your final size. Please be noted that our size chart measure by hand, 1-3cm error is tolerable.


    Is your product genuine or fake?

    All of the product on our site are AAA Quality.

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